We understand that purchasing items online doesn’t always go as planned, so we offer a simple and easy return process. We want you to be satisfied, so all eligible courses purchased on The Skypedia can be refunded within 7 days, provided the request meets the guidelines in our refund policy.
Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.
How to submit a refund request
Write to us at [email protected] regarding the refund, our customer executive will contact you within 24 hours of your request.
Our 7-day policy
While our 7-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 7 days, so we will not process refund requests received after the refund window.
Additional reasons for denied refunds
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
- Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.
- We do not grant refunds for any subscription services unless otherwise required by applicable law (please see below for more information).
These refund restrictions will be enforced to the extent permitted by applicable law.
Refunds for subscription plans
The Skypedia’s subscriptions plans do not offer a 7-day satisfaction guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law (see below). If you’re enrolled in a subscription via the free trial, you can cancel the free trial at any time, without being charged.
Depending on where you’re located, you may be entitled to a refund. We determine your location based on the country associated with your account. Learn more about exceptions for subscription refunds, when required by law.
Refunds for bundles purchased through a third-party
Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.
Refunds for courses enrolled in through a third-party sale or promotion
If you enrolled in a course through a third-party sale or promotion on their platform/site (for example: a company is selling or giving away The Skypedia courses), please contact the third-party directly to request a refund. The Skypedia does not have access to the necessary information to review or process these refund requests or process these refund requests.
If you have any questions about our Returns and Refunds Policy, please contact us by visiting this page on our website: lms.theskypedia.com/contact